We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aaleonatelier@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aaleonatelier@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aaleonatelier@gmail.com.

Return & Refund Policy

Last updated: November 5, 2025

Thank you for shopping with Aaleon. We strive to provide you with the best quality products and a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

• We accept returns only under the following conditions:

• The item delivered is defective, damaged, or incorrect.

• A return request must be raised within 10 days of delivery.

• The product must be unused, unwashed, and in original packaging with all tags & labels attached.

• Unboxing video proof is mandatory to validate any return or damage claim.

• The video must clearly show the package being opened without pause or edits.

Non-Returnable Items

The following items are not eligible for return unless defective or incorrect:

• Customized products

• Bulk orders

• Items showing signs of usage, damage, or wear & tear

• Products without original packaging & tags

Warranty Policy

Our products come with a 10-day warranty covering manufacturing defects only.

Warranty becomes void if:

• The product shows signs of misuse or physical damage

• There are unauthorized alterations or repairs attempted

Refund Process

Once your return is received and inspected:

• If approved, refunds will be issued to your original payment method.

• The refund processing time may vary depending on your bank/payment provider.

Important Notes

• Products returned without valid proof (including required unboxing video) will not be accepted.

• Return shipping instructions will be provided once your request is approved.

• We reserve the right to deny returns that do not meet our policy criteria.

Contact Us

For return requests or support, please contact us at:

📧 Email: support@aaleon.in

🌐 Website: www.aaleon.in

We appreciate your understanding and support!